Images and File Types
What image file types does CanvasPop accept through its site?
Our website uploader accepts JPEG, TIFF or PNG.
I have an image file type not supported by your uploader (i.e PDF, RAW). What do I do?
Contact us for alternate instructions, we can provide you with a link to our FTP site.
Can I send in a picture, negative of slide for you to scan instead?
We love old school! When you place your order, check the box labelled “I have a picture I need scanned” and we’ll provide you with mailing instructions.
What is the maximum file size you can accept through your website?
Our website uploader supports files up to 100 MB, if you have a larger file contact us and we’ll provide you with a link to our FTP site.
Can you fix my image if it is pixelated?
No problem, we have a variety of effects and filters we can use to reduce the look of pixelation on your image.
I would like to change the image that I originally submitted with my order. How do I do this?
Contact us as soon as possible via chat, email, or phone and we’ll provide you with instructions on how to send us a new image.
What size image file is required to make the best possible canvas print?
While we specialize in working with images of all sizes, typically a file size of 2 MB or greater is enough for us to work with without needing to apply a low resolution filter.
How much of my image will I lose if I choose the photo wrap option?
That depends on the depth of photo wrap selected: 0.75" - ~3 inches, 1.5" - ~4 inches, 2.5" - ~6 inches.
I'm not sure if my image is copyrighted or not, what happens if it is? Will you inform me?
We take copyright seriously and we know sometimes violations are unintentional. If there is a copyright issue with your image one of our customer service reps will contact you to come up with a solution.
How will the colours of my digital image translate to canvas?
If you are worried about how your image may change, email us at email@example.com. We'll send you our ICC profile.
Can I add text to my image?
Yes! Simply select the "Just a Touch" Advanced Image Option, and then explain in the "Design Instructions" the size, colour, font, location, and of course, the text itself that you would like.