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Frequently asked questions
Your top printing questions answered.
Everything you need to know
We understand that you may have some questions while creating your custom print. We’re here to give you a helping hand by answering our most commonly asked questions.
Frequently asked questions
What is a Free Digital Proof?
With every order, one of our in-house designers creates a digital print preview for you to review. Once we have your approval your order will be sent to print.
Can I spread my image across multiple canvases of different sizes?
Certainly! We have lots of creative layouts and configurations available for multi-canvas installations. Reach out via chat or contact us at 1-866-619-9574 or support@canvaspop.com for more details.
What kind of laminate/protection do you add to the canvas?
Every canvas we create is treated with an ultra-protective UV-matte laminate. This means your print will never crack, flake, fade, or bubble. Guaranteed for life.
Do you sell large canvas prints?
We sure do! Oversized prints are our specialty and an excellent wall-art option that’s quite easy to achieve. We can print up to 40"×72". Custom oversized prints are available too. We're here to help you choose the right photo to make your big, beautiful custom canvas print come to life. Chat with us to see how we can help!
Do you have other options for border colors besides black and white?
Yup, just contact us and let us know your preference.
How much does a canvas print cost?
The cost varies depending on the size, edge, and frame you choose but canvas prints start at $54.00 USD for a 8"×10" with a 0.75" gallery wrap.
What is a canvas print?
A canvas print is your image printed with inkjet printers onto our high-quality archival canvas material. The canvas is then stretched, also known as gallery-wrapped, around an internal wooden frame allowing it to be visible from all sides.
What is archival canvas?
Archival canvas is a specific type of canvas that is made to last a lifetime when printed with a giclee method. Most inexpensive canvas is full of harmful optical brighteners to produce a brighter canvas but this can drastically reduce its lifespan before it begins to crack or fade. Our canvas uses minimal brighteners to ensure you still get that same amazing brightness while maintaining a 100+ year archival guarantee.
How do I clean a canvas print?
If you accidentally spill something on your canvas, we recommend dabbing it with a moist cloth. Only rub if dabbing isn't proving successful.
What size canvas print should I get?
We recommend measuring the space you're aiming to fill. If possible mark the corners with a pencil to best decide the size you're happy with. Start with a few standard sizes to see which one fits your wall best. For a small spot in a hallway or kitchen, we'd normally start with 18"×24". If you're filling a space above a small couch or in a dining room we'd start with 24"×36". Above something like a queen bed or full couch we'd usually check 36"×54" first and go from there!
How much of my image will I lose if I choose the photo wrap option?
That depends on the depth of photo wrap selected: 0.75" is about 1 inch per side and 1.25" is about 1.5 inches per side. If you'd like to add a bleed we recommend at least that much, but you can always choose the black or white border option as well.
Can I add text to my image?
Yes! Simply choose the "Touch Up" option from the Services tab and include the text, font, color, and placement in the textbox. Our designers will add it for you and send you a proof when it's done so you can approve the design.
What is a giclee canvas print?
A giclee canvas print is a canvas print that has been made with an inkjet printer using archival methods and tools. This means that our canvas material, inks, and methods all guarantee you a print that will last a lifetime.
When I select a size am I selecting the frame or the image size?
When placing an order the dimensions you put in will always be for the image itself. The frame and/or mat will be in addition to the size you've selected.
How do I take the matting into account when measuring for my framed prints?
Our framed prints are crafted with a 1.25” wood frame and we offer a 2” mat border depth. The image you uploaded will be printed at the dimensions you selected in our builder. If you choose a mat there will be an additional 4.5" added to the total height and width of your print. Without a mat, there will be an additional 2.5" to the height and width of your selected size.
How much is a framed print?
The cost varies depending on the size, frame, and mat you choose but framed prints start at $79.00 USD for an 8"×10" without a mat.
What do the frames look like?
Our frames are made of solid pine and come in espresso brown, black, and white.
What is a framed print?
A framed print is your image printed using inkjet printers onto an archival lustre paper. We then insert it into a frame with low-glare plexiglass put on top of the image. You also have the option of a 2.5" mat to include around the image.
How do I clean a framed print?
A damp cloth should be all you need to clean the outside of a framed print! If you have any issues behind the glass please contact our customer service team at support@canvaspop.com. We advise against opening the frame due to how they’re sealed.
Do you offer framed print collages?
Absolutely! Start creating your photo collage today and you will be able to choose between our collage canvas prints or our collage framed paper prints.
Do you offer portrait style collages?
Yes absolutely! You can pick layouts that work for portrait, landscape or square to best show off your memories.
Do you offer custom layouts?
We don't have custom layout options but if you let our customer support team know what you have in mind at support@canvaspop.com, we can help out!
What if I don't see a layout I like?
You can always pick different sizes as we have layouts made specifically for each ratio. One may work better for what you had in mind.
How much is a photo collage?
The cost will vary depending on the size and product (framed or canvas collage) you choose but photo collage canvas prints start at $54.00 USD for a 10"×8" canvas print, gallery-wrapped on a 0.75" depth frame.
Do you offer custom triptychs if I want it split across more panels? What if I want one panel to be taller than the rest?
Yes absolutely! Just reach out to our customer service team at support@canvaspop.com and we can set up something custom for you!
How large can a triptych print go?
We can print each panel at 38"×72" for a total of 72"×114" if you have the image to support it.
What is a triptych print?
A triptych print is an image that continues across three individual canvas panels. These three pieces are to be hung with a gap between them to create a unique look. Normally these three panels would all be the same size making up one large print. However, if you’re looking to create a triptych print with custom sizes or a multi-panel layout beyond three pieces please reach out to our customer support team.
What if my image isn’t working?
Reach out to our customer support team at support@canvaspop.com with the image you're trying to use! We’re always happy to help.
How do I take the perfect photo for my pet portrait?
Pet portrait photo guide
Eye level and straight on
Getting down to the same level as your pet will make it easier to capture your pet up close and when they’re looking straight at the camera. Holding a treat above the camera often does the trick!
Natural lighting is key
Natural light always results in the best photos, try taking your pet’s photo in the morning, early evening, or in a well lit room.
Things to avoid
Uploading blurry or dim photos
Two or more pets in a photo
Taking the shot from overhead
Make sure no ears are cut out of the photo
Getting down to the same level as your pet will make it easier to capture your pet up close and when they’re looking straight at the camera. Holding a treat above the camera often does the trick!
Natural lighting is key
Natural light always results in the best photos, try taking your pet’s photo in the morning, early evening, or in a well lit room.
Things to avoid
Uploading blurry or dim photos
Two or more pets in a photo
Taking the shot from overhead
Make sure no ears are cut out of the photo
What if my pet isn't a cat or dog?
Our Pet Portraits are for pets of all shapes and sizes. Seeing your beloved pet smiling is what any pet parent lives for. Whether they are dogs, cats, bunnies, horses, hedgehogs, lizards, you name it, you can cherish all the memories you've shared together with a pet portrait.
What styles do you offer?
Our pet portraits come in 3 different styles: modern, oil painting, and charcoal. If you are looking for something a little more unique, contact us at 1-866-619-9574 or support@canvaspop.com
How much is a pet portrait?
The cost varies depending on the size but our pet portraits start at $39.00 USD for a 12"×12" canvas print, gallery-wrapped on a 1.25" depth frame.
Can I use a coupon to purchase a gift card?
Discounts, deals, and other special offers are not valid towards the purchase of gift cards.
Do I receive a physical gift card?
Our gift cards are entirely digital. You'll receive the gift card via email within 15 minutes of purchase, allowing you to gift it right away!
Can I combine gift cards with other promotions?
Yes! When using a gift card to make a purchase on our site you may still use a coupon or other gift cards on the order.
When will my gift card expire?
When you purchase a gift card from our site it won't have an expiry date. It will be ready when you are!
How long does it take to receive my print?
Once you've approved your proof, you can expect your order in 10-14 business days with Standard Shipping and 5-7 business days with Rush Shipping.
For U.S. customers in Alaska, Hawaii, The Virgin Islands & Puerto Rico expected delivery timelines may vary.
I need my canvas by a certain date, what do I do?
Contact us at 1-866-619-9574 or support@canvaspop.com! We can't make guarantees beyond our normal timelines but if you let us know about a Needed By Date as soon as possible we can try to make accommodations for you!
How long does it take to receive my free digital proof?
Digital proofs are typically available within one to two business days.
How do I change something on my order?
Contact us at 1-866-619-9574 or support@canvaspop.com as soon as you realize something needs to be changed!
What do I do if I'm not happy with the piece I receive or it arrives damaged?
We proudly offer a Love it for Life Guarantee and are happy to reprint an order or process a full refund depending on the issue! We want to make sure you love everything you receive from us.
Let us know at support@canvaspop.com!
What is your refund policy?
Our first hope would be that we could fix the issue or concern you have. Our ‘Love it for Life Guarantee’ means that we want everyone to receive something from us that they’re proud to hang on their walls. If we’re not able to or you’d simply prefer a refund we could proceed with a full refund instead.
Can I hang my artwork outside or in a bathroom?
We generally don't recommend hanging prints anywhere that's particularly humid - like bathrooms! It can cause the wood from the frame to warp. While our canvases are water resistant we wouldn't recommend outside due to the moisture as well.
What file types does CanvasPop accept? I have an image file type not supported by your uploader (i.e PDF, RAW). What do I do?
We accept JPEG, PNG, and TIFF files up to 100MB. If you have an alternate file you can choose the "I'll upload my image later" option, complete the order without an image and then send us the file through our Hightail here: https://spaces.hightail.com/uplink/canvaspop
Can you fix my image if it is pixelated?
Yes! If your image is low resolution our designers can use a filter to help smooth out pixelation and help your image look its best! We'll always run it by you first, though, in case you don't like how the effect looks or want to submit a higher resolution image.
What is your privacy policy with regards to the use of my images?
We would only use your image to print it out for you. We never sell any photos to third parties or use them anywhere else without your explicit permission.
Will you send me tracking information once my canvas has shipped?
Yes! As soon as it ships you will get tracking information in your email.
What are your shipping options?
We offer both Standard and Rush Shipping. With Standard Shipping, you will receive your order within 10-14 business days. If you need it in a hurry, select Rush Shipping and your order will arrive within 5-7 business days of approving your digital proof (if applicable).
If my order contains multiple items, when will they ship?
Your order will ship within the same timeline even if there are several pieces. When they go out, you'll get tracking information in your email.
Who do you ship with?
We ship with several couriers depending on the destination city or country. We ship using the best carrier available to us for a given destination and delivery timeline. Most packages are shipped using FedEx.
What sizes do you offer?
From a small 8"×10" to a large 36"×54", we offer the largest selection of canvas prints in the industry. We make it easy by suggesting sizes that work perfectly with your desired image. We are known for our large wall art prints.
Can I customize my wall art?
Absolutely! You can change the size to match your space, add a filter or text, or even request custom design work. Chat with us or email support@canvaspop.com and our team will be happy to help you out with your custom wall art.
Can I get a proof?
With every order, one of our in-house designers creates a digital print preview for you to review. Once we have your approval your order will be sent to print.
Can I create a multi-panel piece of art?
Certainly! We have lots of creative layouts and configurations available for multi-canvas installations. Chat with us or email support@canvaspop.com for more details.
Do you have black and white wall art?
You bet! We have a collection of art to choose from here. We can also turn any piece into black and white for you, free of charge. Select the Black and White filter while you are customizing it or let us know and we can update your order for you.
What is your Love it for Life Guarantee?
All pieces we ship come with our Love it for Life Guarantee. This covers any issues related to the physical canvas upon receipt such as shipping damage, scratches or flaws in the piece. This also guarantees that your print will never fade or sag over time. If you ever run into any of these issues with a piece from us please reach out to support@canvaspop.com and we'll be happy to make it right.
What is your return policy?
If you're not 100% happy with the art piece you received please reach out to our team as well at support@canvaspop.com. We'd be happy to discuss how we can get this fixed for you!
How are my points applied to my order?
Head to My rewards to see your points balance and then select the reward that you want to redeem. Once you click on the redeem button you will be provided with a code you can use at checkout.
How do I track my points?
You can track your points at any time by logging into your account and navigating to "Rewards" in the drop down. This will also allow you to redeem points and see account activity.
Do you have other custom color palettes?
Absolutely. Our design team can work with you to get the exact colors for your print.
Do you have more font options?
You bet! Let us know what you are looking for and we'll find a suitable font to help ensure your art is perfect.
Can I get my print in a different size?
Each template is configured for three standard sizes, but our design team can work with you to find the best size for your art.
Can I hang a tabletop canvas?
Yes. Our tabletop canvas prints come with a foldable built-in easel as well as mounting hardware for flexible display options throughout your home.
Can I change the size of the prints within a bundle?
Unfortunately not. Bundle print sizing comes preselected when purchased as a set. Prints within each bundle cannot be swapped for others, though you can switch between landscape and portrait.
Why does my discount not apply to the bundle I’ve created?
Print bundles are sold at an already discounted price and are excluded from all other sales, discounts and offers. Applicable discounts will still apply to any other non-bundle products in your cart.
What is a Free Digital Proof?
Every order goes through our internal quality control process before it's printed. One of our in-house designers will create a digital print preview for you to review. Once we have your approval, your order will be sent directly to print.
If we have not heard back from you after 48 hours, our in-house design team will professionally review and approve your proof. We take these steps to ensure your order is sent to print in a timely fashion.
Our designers review every image to make sure they look perfect. If you selected a design service or we notice an issue with your image, we'll wait for your approval before sending anything to print
If we have not heard back from you after 48 hours, our in-house design team will professionally review and approve your proof. We take these steps to ensure your order is sent to print in a timely fashion.
Our designers review every image to make sure they look perfect. If you selected a design service or we notice an issue with your image, we'll wait for your approval before sending anything to print
What is metal print wall art?
Metal wall art prints are decorative artworks printed directly on metal sheets that are designed to be hung on walls. Using state of the art print technology your photos are infused onto coated aluminum for a compelling, vibrant, and durable presentation.
How do you hang metal prints?
When hanging metal wall art prints, it's important to consider the weight of the print and the type of wall it will be hung on. There is a hidden fixture on the reverse side of each print that floats the metal print off the wall. Larger prints come equipped with a special 3/4" inset frame and mounting hardware to ensure they are securely attached to the wall. Where smaller traditional sized prints come with 1/2" inset bracket making it easy to hang on a hook or nail. Styles and selection vary based on the size of the print you order.
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