FAQ

At CanvasPop, we’re here to help you create the highest quality canvas art from your photos, backed by obsessive customer support and a 100% love guarantee.

What can we help you with?

Ordering Product Care and Use
Image and file support Shipping Billing
Request a Reprint or Refund Instagram Prints

Ordering

How long does it take to receive my canvas print?

From the time you approve your proof it takes 5-7 business days for production and then 3-7 days for standard shipping or 1-3 days for rush shipping.

How long does it take to receive my free digital proof?

Digital proofs are typically available within one to two business days.

How do I change the shipping or billing address on my order?

Contact us at 1-866-619-9574 or support@canvaspop.com to change your shipping or billing address.

Where do I input my promotional code/group buying voucher?

Place your order as usual and when you reach the cart page enter your promotional code in the box labelled “Enter group buy voucher/promo code here”.

Product

Can I spread my image across multiple canvases of different sizes?

Certainly! We have lots of creative layouts and configurations available for multi-canvas installations. Contact us at 1-866-619-9574 or support@canvaspop.com for more details.

What kind of laminate/protection do you add to the canvas?

Every canvas we create is treated with an ultra-protective UV-matte laminate. This means your print will never crack, flake, fade or bubble. Guaranteed for life.

I'm not happy with the CanvasPop piece I received, how do I go about returning it?

Whoa, hold the phone! Before you return it, let us reprint it for you. We’re 100% committed to making you happy. If you absolutely want a refund, contact us.

My piece has been damaged upon arrival. What do I do?

While we make every effort to ensure your canvas arrives in perfect condition, sometimes things happen. Hold on to packaging, take pictures of damage if possible and contact us. We will ship out a reprint ASAP.

Do you offer canvas sizes any bigger or smaller than the options on your website?

Sure, contact us for further information on additional sizes available.

Do you print on any other types of mediums besides canvas?

Not at this time, but stay tuned...

Do you have other color options for photo borders other than black and white?

Yup, just contact us and let us know your preference.

Care and Use

Can I hang my artwork outside?

Although our pieces have a UV limiting lamination on them, no artwork should ever be hung in direct sunlight for prolonged periods of time. Additionally, while we use a water-resistant coating it is not 100% waterproof.

Can I hang my artwork in a bathroom or humid area?

Because canvas is a natural product that will shrink and swell due to significant changes in temperature or humidity, it should not be hung in a bathroom or directly over a heat source.

Are there any special mounting instructions I should follow when hanging my piece?

All framed prints come ready-to-hang out of the box with gallery-strength piano wire. All you need is a hook/nail in the wall.

How do I clean/maintain my canvas?

The best way to clean the canvas is with a soft duster. You can also use a damp cloth on the face of the canvas.

Image

What image file types does CanvasPop accept through its site?

Our website uploader accepts JPEG, TIFF or PNG.

I have an image file type not supported by your uploader (i.e PDF, RAW). What do I do?

Contact us for alternate instructions, we can provide you with a link to our FTP site.

Can I send in a picture, negative of slide for you to scan instead?

We love old school! When you place your order, check the box labelled “I have a picture I need scanned” and we’ll provide you with mailing instructions.

What is the maximum file size you can accept through your website?

Our website uploader supports files up to 100 MB, if you have a larger file contact us and we’ll provide you with a link to our FTP site.

Can you fix my image if it is pixelated?

No problem, we have a variety of effects and filters we can use to reduce the look of pixelation on your image.

What is your privacy policy with regards to the use of my images?

Check out our terms of use, but the short version is we’ll never use your images in any manner other than to print them for you.

I would like to change the image that I originally submitted with my order. How do I do this?

Contact us as soon as possible via phone, email or chat and we’ll provide you with instructions on how to send us a new image.

What size image file is required to make the best possible canvas print?

While we specialize in working with images of all sizes, typically a file size of 2 MB or greater is enough for us to work with without needing to apply a low resolution filter.

How much of my image will I lose if I choose the photo wrap option?

That depends on the depth of photo wrap chosen: 0.75"- 3 inches, 1.5"- 4 inches, 2.5"- 6 inches.

I'm not sure if my image is copyrighted or not, what happens if it is? Will you inform me?

We take copyright seriously and we know sometimes violations are unintentional. If there is a copyright issue with your image one of our customer service reps will contact you to come up with a solution.

How will the colours of my digital image translate to canvas?

If you are worried about how your image may change, email us at support@canvaspop.com. We'll send you our ICC profile.

Can I add text to my image?

Yes! Simply select the "Just a Touch" Advanced Image Option, and then explain in the "Design Instructions" the size, colour, font, location, and of course, the text itself that you would like.

Shipping

I need my canvas by a certain date, what do I do?

If you need your canvas by a certain date indicate it n the notes section of your order. If the date is particularly soon you may need to add rush shipping to ensure it arrives in time. Either way contact us at support@canvaspop.com with your order number after you place your order to confirm details.

Will you send me tracking information once my canvas has shipped?

Yes, we will email you once your order has shipped with your UPS (or Fedex in the US) tracking number.

What are your shipping options?

Ground Shipping takes 3-7 business days ($14.00), Rush Shipping takes takes 1-3 business days ($39.00 per canvas).

Who do you ship with?

We use UPS and Fedex.

Billing

Do you offer discounts for designers, artists or photographers?

Absolutely, we love supporting great art and design. Contact one of our art consultants support@canvaspop.com.

Why do you charge my credit card before my product has been produced?

Why do you charge my credit card before my product has been produced? A: Because everything we make is custom and produced on-demand, we must bill you in advance before beginning work. Don’t worry we offer a 100% Love Guarantee.

I cancelled my order, why haven't I seen a refund on my credit card?

It can take up to 7-10 business days for a refund to process through your credit card company. Contact us for an ETA.